Bold and Elegant Stone Drop Earring

Orders and Returns

At Indian Culture Craft, we want to ensure that your shopping experience is seamless and enjoyable. If you have any questions about your order, need to request a return, or need assistance with an exchange, this page provides all the information you need to make the process easy.

Order Information

How do I place an order?

Placing an order on Indian Culture Craft is simple. Just follow these steps:

1. Browse through our collection of sarees, dresses, and accessories.
2. Select the item(s) you wish to purchase and click "Add to Cart."
3. Once you're ready to check out, click on your cart and review your selections.
4. Fill out your shipping information and payment details to complete your order.
5. Once your order is placed, you'll receive a confirmation email with your order details.

How can I track my order?

After your order is shipped, we will send you a shipping confirmation email with a tracking number. You can use the tracking number to monitor your order’s progress on the courier's website. If you did not receive a tracking number, please contact our customer support team.

Can I modify my order after it’s been placed?

We process orders quickly to ensure fast delivery. Unfortunately, once an order has been placed and processed, we cannot make any changes, including altering product details, quantities, or shipping information. If you need to modify your order, please contact us as soon as possible, and we will try to accommodate your request before the order is shipped.

Can I cancel my order?

If you wish to cancel your order, please contact us within 24 hours of placing your order. After this period, your order may have already been processed or shipped, and we may not be able to cancel it. Custom or personalized items cannot be cancelled after 24 hours.

Returns and Exchanges

At Indian Culture Craft, we take pride in delivering high-quality products to our valued customers. To ensure transparency and smooth processing of returns and exchanges, please read our policy carefully.

What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns and exchanges under the following conditions:

• Video Proof Requirement: Customers are required to take a video while opening the package to serve as proof of the product received. This video must clearly show the package seal, unboxing process, and the product condition upon opening. Without video proof, we will not be able to process any return or exchange requests.
  
  
• Damaged or Defective Items: If the product is found damaged or defective upon opening, please raise a complaint within 24 hours of delivery.
  
  
• Return & Replacement Process: After reviewing the complaint, our team will provide further instructions for the return.
  
  
• No Cash Refund Policy: Cash refunds will NOT be entertained under any circumstances. Customers can only opt for a replacement or exchange as per the options above.

How do I initiate a return or exchange?

To initiate a return or exchange, please follow these steps:

1. Email us at helpline@indianculturecraft.com with your order details (order ID, product name, and purchase date), clear images of the damaged product, and a video of the unboxing.
2. Once your return request is approved, we will send you return instructions.
3. The customer is responsible for return shipping costs. We recommend using a trackable shipping method to ensure the safe return of your items.

How long does it take to receive a replacement or exchange?

Exchanges are processed within 5-7 business days after we receive and inspect the returned item. The replacement or exchange will be processed based on availability and your selected option.

What if I received a damaged or defective item?

We take great care to ensure that all our products meet the highest quality standards. However, if you receive a damaged or defective item, please contact us immediately at helpline@indianculturecraft.com within 24 hours of receiving your order. We will arrange for a replacement or exchange at no additional cost to you.

Frequently Asked Questions

Can I change my shipping address after placing my order?

If you need to change your shipping address, please contact us as soon as possible. Once your order has been shipped, we are unable to modify the shipping address.

Do you offer gift wrapping or special packaging?

Yes, we offer gift wrapping services. However, all our items are beautifully packaged to ensure they arrive in perfect condition.

What should I do if I forgot to apply a discount code?

If you forgot to use a discount code during checkout, please contact us as soon as possible. If your order has not yet been processed or shipped, we will do our best to apply the discount before shipment. Once the order has been processed, we cannot retroactively apply any discount codes.

Need More Help?

If you have any questions or concerns that are not addressed here, please feel free to reach out to us. Our customer service team is happy to assist you with any order-related inquiries:
Email: helpline@indianculturecraft.com

We’re committed to providing you with the best service and making your shopping experience a pleasant one!