Help & FAQs
Welcome to the Indian Culture Craft Help Center! Here, you can find answers to some of the most frequently asked questions about our products, shipping, returns, and more. If you don’t find the information you need, feel free to reach out to our customer support team for further assistance.
General Information
What is Indian Culture Craft?
Indian Culture Craft is a dedicated online store offering a wide range of high-quality traditional and contemporary Indian clothing, including sarees, dresses, and accessories. We aim to bring the rich heritage of India to your doorstep with exceptional craftsmanship and elegant designs.
How can I place an order?
To place an order, simply browse our products, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout and provide your shipping information to complete your order.
Do I need an account to place an order?
No, you don’t need to create an account to make a purchase. However, creating an account with us will allow you to track your orders and save your details for quicker checkout in the future.
Shipping
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping charges and delivery times vary depending on your location. Please check our Shipping Policy for more details on international orders.
How long will it take for my order to arrive?
We offer various shipping options. The delivery time depends on the shipping method you choose during checkout:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your order online.
Returns & Cancellations
How do I return an item?
To return an item, please visit our Return Policy page for detailed instructions. Items must be returned in their original condition within 14 days of receiving your order to be eligible for a refund.
Can I cancel or change my order?
If you need to cancel or modify your order, please contact us within 24 hours of placing the order. After this period, your order may already be processed or shipped, and we may not be able to make changes. Custom or personalized items cannot be canceled after 24 hours.
What items are not eligible for return?
The following items cannot be returned or refunded:
- Custom or personalized items
- Gift cards
- Clearance or sale items
Payments
What payment methods do you accept?
We accept the following payment methods:
- Credit Cards (Visa, MasterCard, American Express, Discover)
- Debit Cards
- PayPal
- Other secure payment gateways
Is it safe to use my credit card on your website?
Yes, we use secure encryption methods to ensure your payment information is safe. Our website uses SSL encryption to protect your personal and payment details.
Account & Privacy
How can I create an account?
You can create an account by clicking the "Sign Up" button at the top of the page and filling out your information. This will allow you to track your orders and enjoy faster checkout in the future.
Do you store my personal information?
We respect your privacy. The information we collect is used solely for order processing and customer service purposes. Please refer to our Privacy Policy for more details on how we handle your personal information.
Product Information
How do I know if an item will fit me?
Each product page contains a size guide to help you find the right size. If you need assistance with sizing, feel free to contact our customer support team for more information.
Are your products handmade or mass-produced?
Many of our products are handmade by skilled artisans, ensuring each piece is unique. We take great pride in offering high-quality, handcrafted items that reflect traditional craftsmanship.
Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased directly from our website. These make great gifts for friends and family!
Technical Support
What should I do if I’m having trouble with your website?
If you’re experiencing any technical issues with our website, please try the following:
- Clear your browser cache and cookies
- Try using a different browser
- Disable any browser extensions that might interfere with the site
I can’t find the item I’m looking for. What should I do?
If you can't find a particular product, please contact us, and we will do our best to assist you. We may also be able to notify you when the item is back in stock.
Contact Us
If you have any further questions, don’t hesitate to reach out to us. Our customer support team is here to help:
- Email: support@indianculturecraft.com
- Phone: (209) 561-1339
- Live Chat: Click the chat icon in the bottom-right corner to chat with us directly.
We’re committed to providing you with the best shopping experience. Thank you for choosing Indian Culture Craft!